DTableTennis Tracker

Support

Answers to the things people ask most, and a way to reach a person if yours isn't here.

Email us: [email protected]. A real person reads it. Telling us your device and app version (Settings shows the version) usually saves a round trip.

Pro unlock

I paid, but the app still shows the paywall

Open Settings and tap Restore purchase. The unlock is tied to the App Store or Google Play account that bought it, so make sure the device is signed in to that same account. Nothing is charged again.

I bought Pro on my old phone

Install the app on the new phone, sign in to the same store account and tap Restore purchase. Pro is a one-time purchase, not a subscription, and it moves with your store account.

A purchase seemed to fail

If a purchase is interrupted it completes itself the next time you open the app — you are not charged twice, and a purchase is never lost. If the paywall shows no price at all, close and reopen the app; if it persists, email us.

Your data

Moving to a new phone

Your data lives on the device, so it does not move on its own. In Settings, export a backup file from the old phone, get the file to the new phone however you like, then import it there. Google Drive backup does the same thing automatically if you connect it.

Is anything uploaded?

No. The app works fully offline and your data never reaches us. See the privacy policy.

Running a session

Which formats are free?

The free tier is not time-limited or metered: unlimited tournaments, players and rounds, with core formats, live scoring, leaderboards, player profiles, sharing and file backup. Pro is a single one-time purchase — never a subscription — that unlocks the remaining formats, more tables and the organiser tools.

Putting the draw on a television

Two ways, and both work: screen mirroring shows the phone itself, while an attached display (HDMI, USB-C, or some Cast devices) shows an independent scoreboard and leaves the phone free to keep entering scores.

Still stuck?

Email us and describe what you expected and what happened instead. Bug reports and feature requests both land in the same inbox.

Email support